Choose Emirates lotto Collectibles
and win weekly in the UAE

Lear more about Collectables

  • Why do I have to buy a Collectable? Can’t I just pay to enter the draw?

    As per the Islamic Fatwa and Sharia principles, there needs to be an exchange of value. Entering the weekly draw is optional. You can buy the Collectable for collection purposes only and decline the option to enter the free entry to the draw.

  • w do I find a local retailer to buy the Collectables?

    Please use the “store locator” feature on the website or mobile app to locate your nearest Authorised Retailer.

  • Can I replace my Collectable?

    In the unlikely event that a Collectable is faulty, or it is damaged or, for online purchases, it is the wrong item, please contact the Customer Service Centre as soon as reasonably possible, and in any event within 14 days of purchase and we can advise you on whether you are eligible for replacement.

    If you are eligible for a replacement, we will replace the Collectable free of charge. Please note it is not our policy to offer a refund.

    Please note that you will not be eligible to a replacement if:

    • we informed you of the fault(s), damage or other problems with the Collectable before you purchased it (and it is because of the same issue that you now wish to return it);
    • if the problem is the result of normal wear and tear, misuse or intentional or careless damage;
    • for collectables purchased at a retail outlets, you have Entered Games by Opting-In and used the entry assigned to the Collectable; or
    • if it is not in its original condition.

  • Can I get my Collectable delivered if I live outside the UAE?

    If you’ve purchased the Collectable on or through the mobile app, you can request your Collectable be shipped anywhere in the world. (Except for certain internationally blacklisted countries – see below) Shipping charges apply.

    The courier charges for the delivery are:

    • AED 15 in the UAE
    • AED 35 for GCC, LEVANT & North Africa and
    • AED 50 for the rest of the world.

  • Do I have to use my Collectables during the same week of purchase?

    No, you do not need to use them during the same week.

    Entries to the draw will expire:

    • 90 calendar days after the date of entry of the unique 16-digit code (for Collectables purchased at authorised retailers),
    • For Collectables purchased from the website or app, 90 calendar days after the date of purchase, and
    • For Match Three Prizes, 90 calendar days after the date of credit into the Account of the participant.

  • Where can I purchase the Collectables outside the UAE?

    You can purchase Collectables from or through the Emirates lotto mobile app

  • Where can I purchase the Collectables?

    The Emirates lotto Collectables are available at all Choithrams stores and over 10,000 authorised retail outlets in the UAE or on our digital platforms and Emirates lotto mobile app.

  • Do I have to buy a Collectable to enter the draw?

    Yes, the only way to participate in the draw is to purchase an Emirates lotto Collectable. Each Collectable provides you, should you choose to opt-in, with one complimentary entry to the draw.

  • I bought my Collectables and they have not been delivered?

    Kindly contact Aramex on 600 544000, quoting the reference number that was provided to you on their delivery message.

  • The scratch section on my Collectable is already scratched?

    At the time of purchase, please ensure that there are no fault(s), damage or other problems with the Collectable and that packaging is intact.

    For any other issues, please contact Customer Support as soon as reasonably possible and in any event within 14 days of purchase and We can advise You on whether You are eligible for replacement. If You are eligible for a replacement, We will replace the Collectable free of charge. Please note it is not Our policy to offer a refund.

  • I bought my Collectable from a retailer and I cannot register my code.

    Please check the code carefully against what you have entered or the scanner has read and try to enter it again

    If you are still unable to register, please contact our Customer Service by sending an email to, or call on 800 5825 in the UAE or +971 4 571 3410 from outside the UAE, and they will assist you further.

  • I don’t have a smartphone, how can I purchase collectable and enter the draw?

    You can still purchase the collectable through our website or buy collectables from an authorised retailer across more than 10,000 outlets in the UAE. Please use the “store locator” feature on the website or mobile app to locate your nearest authorised retailer.

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Saturday, April 13, 2024

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