As per the Islamic Fatwa and Sharia principles, there needs to be an exchange of value. Entering the weekly draw is optional. You can buy the Collectable for collection purposes only and decline the option to enter the free entry to the draw.
Please use the “store locator” feature on the website or mobile app to locate your nearest Authorised Retailer.
In the unlikely event that a Collectable is faulty, or it is damaged or, for online purchases, it is the wrong item, please contact the Customer Service Centre as soon as reasonably possible, and in any event within 14 days of purchase and we can advise you on whether you are eligible for replacement.
If you are eligible for a replacement, we will replace the Collectable free of charge. Please note it is not our policy to offer a refund.
Please note that you will not be eligible to a replacement if:
If you’ve purchased the Collectable on emiratesloto.com or through the mobile app, you can request your Collectable be shipped anywhere in the world. (Except for certain internationally blacklisted countries – see below) Shipping charges apply.
The courier charges for the delivery are:
No, you do not need to use them during the same week.
Entries to the draw will expire:
You can purchase Collectables from emiratesloto.com or through the Emirates Loto mobile app
The Emirates Loto Collectables are available at all Choithrams stores and over 10,000 authorised retail outlets in the UAE or on our digital platforms emiratesloto.com and Emirates Loto mobile app.
Yes, the only way to participate in the draw is to purchase an Emirates Loto Collectable. Each Collectable provides you, should you choose to opt-in, with one complimentary entry to the draw.
Kindly contact Aramex on 600 544000, quoting the reference number that was provided to you on their delivery message.
At the time of purchase, please ensure that there are no fault(s), damage or other problems with the Collectable and that packaging is intact.
For any other issues, please contact Customer Support as soon as reasonably possible and in any event within 14 days of purchase and We can advise You on whether You are eligible for replacement. If You are eligible for a replacement, We will replace the Collectable free of charge. Please note it is not Our policy to offer a refund.
Please check the code carefully against what you have entered or the scanner has read and try to enter it again
If you are still unable to register, please contact our Customer Service by sending an email to firstname.lastname@example.org, or call on 800 5825 in the UAE or +971 4 571 3410 from outside the UAE, and they will assist you further.
You can still purchase the collectable through our website www.emiratesloto.com or buy collectables from an authorised retailer across more than 10,000 outlets in the UAE. Please use the “store locator” feature on the website or mobile app to locate your nearest authorised retailer.
|THIS WEBSITE IS NOT AN OFFICIAL WEBSITE AND IS NOT ASSOCIATED WITH THE UAE EMIRATES LOTO OPERATOR,|
WE DO NOT SELL EMIRATES LOTO TICKETS
This website is not an official website and is not associated with the government-run organization (emiratesloto.com) or any Mahzooz company that manages any product for which their services are employed.
The information available on the loto-uae.com website is solely for the use of loto players and prospective players in the United Arab Emirates. These are information pages only and are not intended to encourage participation in lotteries.
Do check your results from any authorized Mahzooz dealer near you to confirm your winnings.
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